FAQ
Commonly Asked Questions
MailInTheCell.com Frequently Asked Questions (FAQ)
Find The Answers To Some Of The Most Asked Questions Here
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Commonly Asked
Find out here
Can I send an email to an inmate through MailInTheCell.com?
Some correctional facilities allow inmate email communication through secure platforms, and this option is becoming more common. At this time, MailInTheCell.com does not provide direct email services. If you’d like to email your prison pen pal, ask them directly which email systems (such as JPay, CorrLinks, or GTL) are available at their facility.
Do inmates have access to phone calls?
Yes, inmates are allowed to make phone calls. Their contact must first be placed on an approved call list. Most facilities use prepaid phone accounts or allow collect calls. The cost and time limits vary by prison, but most calls last between 10–15 minutes. For exact details, contact the inmate’s correctional facility.
Can I write to an inmate if I’m under 18?
No. MailInTheCell.com is strictly for adults 18 years of age or older. It is not safe or permitted for minors to correspond with inmates through our website.
Account Questions
Inmate Ads
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Yes. You can create and pay for an inmate pen pal ad on behalf of your loved one directly from our [Sign Up Page] or by using our Printable Flyer.
Pricing details are available on our [Pricing Page].
Only the inmate listed in the ad can request removal. To remove an ad, the inmate must mail us a signed letter directly from prison. Electronic or email requests are not accepted. Once we receive the letter, we will remove the ad immediately and send the inmate a confirmation letter.
